Customer Support
We're here to help you with any questions or issues you may have with our services.
Support Portal
Our support portal provides a dedicated platform for managing your support tickets, tracking their status, and communicating with our support team.
Contact Methods
Email Support
For general inquiries and non-urgent issues, please email us at:
support@achdouzcompanyllc.comPriority Support
For urgent issues or time-sensitive requests, please use our support portal:
Access Support PortalFrequently Asked Questions
How quickly will I receive a response?
We aim to respond to all support inquiries within 24 hours. Priority support tickets submitted through our portal typically receive faster responses.
What information should I include in my support request?
Please include your order number, the service you purchased, a detailed description of your issue, and any relevant screenshots or files to help us assist you more efficiently.
Do you offer refunds?
Our refund policy varies by service. For social media growth services, we provide refills if followers drop within the guarantee period. For design services, we offer revisions until you're satisfied with the final product.
Support Hours
Our support team is available during the following hours:
Email Support
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday: 10:00 AM - 2:00 PM EST
Sunday: Closed
Portal Support
24/7 ticket submission
Responses during business hours
Emergency support available for priority issues